Privacy Policy – 9winph Online Casino Philippines

1. Introduction

This Privacy Policy ("Policy") describes how 9winph ("we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the 9winph website, mobile application, and all associated gaming services available at https://9winph.net.

9winph is committed to protecting the privacy and personal data of all players, particularly those based in the Republic of the Philippines. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

Please Read Carefully: By registering an account on 9winph, accessing the platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the 9winph platform immediately.

This Policy should be read together with our Terms and Conditions, which govern your use of the 9winph platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms and Conditions.

2. Personal Data We Collect

9winph collects personal data from you in several ways — directly when you register and use the platform, automatically through your device and browsing activity, and occasionally from third-party sources. The categories of personal data we collect include:

2.1 Registration and Account Data

When you create a 9winph account, we collect the following information:

Full legal name
Date of birth (for age verification — you must be 21 or older)
Residential address (including city, province, and postal code)
Email address
Mobile phone number
Username and encrypted password
Preferred currency (Philippine Peso / ₱)

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and applicable Philippine anti-money laundering regulations, we may collect:

Government-issued photo identification (e.g., Philippine passport, UMID, SSS ID, driver's license, PhilSys National ID)
Proof of residential address (e.g., utility bill, bank statement)
Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, bank statement from BPI, BDO, or Metrobank)
Selfie or live photo for identity confirmation

2.3 Financial and Transaction Data

When you make deposits or withdrawals on 9winph, we collect:

Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account details)
Transaction amounts, dates, and reference numbers
Deposit and withdrawal history
Bonus and promotional credit history

2.4 Gaming Activity Data

We collect data about your activity on the 9winph platform, including:

Games played, bet amounts, and game outcomes
Session duration and login timestamps
Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
Bonus usage and wagering history

2.5 Technical and Device Data

When you access 9winph, we automatically collect certain technical information, including:

IP address and approximate geolocation
Device type, operating system, and browser version
Referring URL and pages visited on the platform
Cookie identifiers and session tokens

2.6 Communications Data

If you contact 9winph customer support, we collect records of your communications, including live chat transcripts, email correspondence, and any information you voluntarily provide in the course of seeking assistance.

Sensitive Personal Information: Where 9winph collects sensitive personal information (such as government ID numbers), we apply heightened security measures and process such data only to the extent strictly necessary for identity verification and regulatory compliance purposes.

3. How We Use Your Personal Data

9winph uses the personal data we collect for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, KYC data
Identity and age verification	KYC data, date of birth
Processing deposits and withdrawals	Financial and transaction data
Providing gaming services	Gaming activity data, account data
Fraud prevention and AML compliance	All categories of data
Customer support	Communications data, account data
Responsible gaming monitoring	Gaming activity data, account data
Platform improvement and analytics	Technical data, gaming activity data
Promotional communications (with consent)	Email address, mobile number
Legal and regulatory compliance	All categories as required

9winph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 9winph processes your personal data on the following legal bases:

Contractual necessity: Processing is necessary to perform our contract with you — specifically, to provide the 9winph gaming platform and associated services as described in our Terms and Conditions.
Legal obligation: Processing is necessary to comply with our legal obligations under Philippine law, including anti-money laundering regulations, gaming regulations, and tax reporting requirements.
Legitimate interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving the quality of our services, provided that such interests are not overridden by your rights and interests.
Consent: Where we rely on your consent as the legal basis for processing — for example, for sending you promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Philippine DPA: 9winph processes all personal data in accordance with the principles of transparency, legitimate purpose, and proportionality as required by Republic Act No. 10173 and its Implementing Rules and Regulations.

5. Data Sharing and Disclosure

9winph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the 9winph platform, including payment processors (such as GCash, PayMaya, and banking partners including BPI, BDO, and Metrobank), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

5.2 Regulatory and Law Enforcement Authorities

9winph may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where we are legally required to do so, including in connection with anti-money laundering investigations, gaming regulatory compliance, or court orders.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 9winph's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.

5.4 With Your Consent

We may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting our Data Protection Officer.

No Unauthorized Sharing: 9winph will never share your personal data with unauthorized third parties or use it for purposes beyond those described in this Privacy Policy. All third-party service providers are subject to strict data processing agreements.

6. Cookies and Tracking Technologies

9winph uses cookies and similar tracking technologies to operate and improve the platform, personalize your experience, and analyze usage patterns. The following types of cookies are used on the 9winph platform:

6.1 Strictly Necessary Cookies

These cookies are essential for the operation of the 9winph platform. They enable core functions such as user authentication, session management, and security features. The platform cannot function properly without these cookies, and they cannot be disabled.

6.2 Performance and Analytics Cookies

These cookies collect anonymized information about how players use the 9winph platform — for example, which pages are visited most frequently and whether error messages are received. This data helps us improve the performance and usability of the platform.

6.3 Functional Cookies

These cookies allow the platform to remember your preferences and settings, such as your preferred language, display settings, and responsible gaming tool configurations, to provide a more personalized experience.

6.4 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 9winph platform. Instructions for managing cookies are available in the help documentation of your browser.

7. Data Retention

9winph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

Account and registration data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements.
KYC and identity verification data: Retained for a minimum of five (5) years following the completion of the business relationship, as required by applicable Philippine law.
Financial and transaction data: Retained for a minimum of five (5) years following the date of the transaction.
Gaming activity data: Retained for a minimum of three (3) years following the date of the activity.
Communications data: Retained for a minimum of two (2) years following the date of the communication.
Technical and device data: Retained for up to twelve (12) months from the date of collection.

Where personal data is no longer required for any of the above purposes, 9winph will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

9winph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

SSL/TLS encryption for all data transmitted between your device and our servers.
AES-256 encryption for sensitive data stored in our databases, including passwords and payment information.
Multi-factor authentication options for player accounts to prevent unauthorized access.
Access controls limiting access to personal data to authorized personnel only, on a need-to-know basis.
Regular security audits and penetration testing of our platform infrastructure.
Incident response procedures to detect, investigate, and respond to data security incidents promptly.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9winph will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular No. 16-03.

Your Role in Security: While 9winph takes extensive measures to protect your data, you also play an important role. Please use a strong, unique password for your 9winph account, enable two-factor authentication where available, and never share your login credentials with anyone.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9winph:

Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed by 9winph. This Privacy Policy fulfills that obligation.
Right of Access: You have the right to request a copy of the personal data that 9winph holds about you, along with information about how it is being processed.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that 9winph holds about you. You may update certain account information directly through your account settings.
Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing, or where your data is being processed for direct marketing purposes.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 9winph has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy. We will respond to all verified requests within thirty (30) days of receipt, in accordance with NPC guidelines.

10. Children's Privacy

The 9winph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations applicable to casino-style online gambling. 9winph does not knowingly collect personal data from individuals under the age of 21.

21+ Only: If 9winph becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete all personal data collected from that individual, and take appropriate steps to prevent future access. If you believe that a minor has registered on 9winph, please contact our support team immediately.

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent access to gambling platforms. 9winph supports responsible gaming and takes its obligations regarding the protection of minors seriously.

11. Third-Party Links and Services

The 9winph platform may contain references to third-party payment providers and service integrations necessary for the operation of the platform, such as GCash and PayMaya. When you interact with these third-party services, you are subject to their respective privacy policies and terms of service, which are independent of this Policy.

9winph is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your 9winph account, particularly your chosen payment provider.

9winph does not include external links to unrelated third-party websites on the platform. All links within the 9winph platform direct you to internal pages or to payment and service providers directly necessary for the operation of your account.

12. International Data Transfers

9winph primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or service providers with servers located in other jurisdictions.

Where personal data is transferred outside the Philippines, 9winph ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of the Philippine Data Privacy Act. These safeguards may include:

Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law.
Transfers to countries that have been assessed as providing an adequate level of data protection.
Other legally recognized transfer mechanisms as approved by the National Privacy Commission.

You may request further information about the safeguards applicable to international transfers of your personal data by contacting our Data Protection Officer.

13. Updates to This Privacy Policy

9winph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify registered players by email to their registered address and by displaying a prominent notice on the 9winph platform prior to the changes taking effect.

The date of the most recent revision to this Privacy Policy is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how 9winph protects your personal data. Your continued use of the 9winph platform following the publication of any revised Policy constitutes your acceptance of the updated terms.

If you have any concerns about changes to this Privacy Policy, please contact our Data Protection Officer before continuing to use the platform.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 9winph, please contact our Data Protection Officer through the following channels:

Email: [email protected]
General Support Email: [email protected]
Live Chat: Available 24/7 through the 9winph platform
Response Time: We aim to respond to all data privacy requests within 30 days of receipt

Our Data Protection Officer is responsible for overseeing 9winph's compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. All data privacy requests, complaints, and inquiries are handled directly by the DPO and treated with strict confidentiality.

If you are not satisfied with our response to your data privacy request or complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines.

National Privacy Commission: The NPC is the Philippine government body responsible for administering and implementing the Data Privacy Act of 2012. For more information about your data privacy rights under Philippine law, you may visit the NPC's official resources.

9winph Privacy Policy