At 9winph, your privacy matters. This Privacy Policy explains exactly what personal data we collect from Filipino players, how we use it, who we share it with, and how we keep it safe. We are committed to handling your information with transparency and in full compliance with applicable Philippine data protection laws.
This Privacy Policy ("Policy") describes how 9winph ("we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the 9winph website, mobile application, and all associated gaming services available at https://9winph.net.
9winph is committed to protecting the privacy and personal data of all players, particularly those based in the Republic of the Philippines. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
This Policy should be read together with our Terms and Conditions, which govern your use of the 9winph platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms and Conditions.
9winph collects personal data from you in several ways — directly when you register and use the platform, automatically through your device and browsing activity, and occasionally from third-party sources. The categories of personal data we collect include:
When you create a 9winph account, we collect the following information:
To comply with our Know Your Customer (KYC) obligations and applicable Philippine anti-money laundering regulations, we may collect:
When you make deposits or withdrawals on 9winph, we collect:
We collect data about your activity on the 9winph platform, including:
When you access 9winph, we automatically collect certain technical information, including:
If you contact 9winph customer support, we collect records of your communications, including live chat transcripts, email correspondence, and any information you voluntarily provide in the course of seeking assistance.
9winph uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Identity and age verification | KYC data, date of birth |
| Processing deposits and withdrawals | Financial and transaction data |
| Providing gaming services | Gaming activity data, account data |
| Fraud prevention and AML compliance | All categories of data |
| Customer support | Communications data, account data |
| Responsible gaming monitoring | Gaming activity data, account data |
| Platform improvement and analytics | Technical data, gaming activity data |
| Promotional communications (with consent) | Email address, mobile number |
| Legal and regulatory compliance | All categories as required |
9winph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.
Under the Philippine Data Privacy Act of 2012, 9winph processes your personal data on the following legal bases:
9winph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
We engage trusted third-party service providers to assist in operating the 9winph platform, including payment processors (such as GCash, PayMaya, and banking partners including BPI, BDO, and Metrobank), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
9winph may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where we are legally required to do so, including in connection with anti-money laundering investigations, gaming regulatory compliance, or court orders.
In the event of a merger, acquisition, restructuring, or sale of all or part of 9winph's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.
We may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting our Data Protection Officer.
9winph uses cookies and similar tracking technologies to operate and improve the platform, personalize your experience, and analyze usage patterns. The following types of cookies are used on the 9winph platform:
These cookies are essential for the operation of the 9winph platform. They enable core functions such as user authentication, session management, and security features. The platform cannot function properly without these cookies, and they cannot be disabled.
These cookies collect anonymized information about how players use the 9winph platform — for example, which pages are visited most frequently and whether error messages are received. This data helps us improve the performance and usability of the platform.
These cookies allow the platform to remember your preferences and settings, such as your preferred language, display settings, and responsible gaming tool configurations, to provide a more personalized experience.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 9winph platform. Instructions for managing cookies are available in the help documentation of your browser.
9winph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
The following general retention periods apply:
Where personal data is no longer required for any of the above purposes, 9winph will securely delete or anonymize it in accordance with our data disposal procedures.
9winph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9winph will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular No. 16-03.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9winph:
To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy. We will respond to all verified requests within thirty (30) days of receipt, in accordance with NPC guidelines.
The 9winph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations applicable to casino-style online gambling. 9winph does not knowingly collect personal data from individuals under the age of 21.
Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent access to gambling platforms. 9winph supports responsible gaming and takes its obligations regarding the protection of minors seriously.
The 9winph platform may contain references to third-party payment providers and service integrations necessary for the operation of the platform, such as GCash and PayMaya. When you interact with these third-party services, you are subject to their respective privacy policies and terms of service, which are independent of this Policy.
9winph is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your 9winph account, particularly your chosen payment provider.
9winph does not include external links to unrelated third-party websites on the platform. All links within the 9winph platform direct you to internal pages or to payment and service providers directly necessary for the operation of your account.
9winph primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or service providers with servers located in other jurisdictions.
Where personal data is transferred outside the Philippines, 9winph ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of the Philippine Data Privacy Act. These safeguards may include:
You may request further information about the safeguards applicable to international transfers of your personal data by contacting our Data Protection Officer.
9winph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify registered players by email to their registered address and by displaying a prominent notice on the 9winph platform prior to the changes taking effect.
The date of the most recent revision to this Privacy Policy is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how 9winph protects your personal data. Your continued use of the 9winph platform following the publication of any revised Policy constitutes your acceptance of the updated terms.
If you have any concerns about changes to this Privacy Policy, please contact our Data Protection Officer before continuing to use the platform.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 9winph, please contact our Data Protection Officer through the following channels:
Our Data Protection Officer is responsible for overseeing 9winph's compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. All data privacy requests, complaints, and inquiries are handled directly by the DPO and treated with strict confidentiality.
If you are not satisfied with our response to your data privacy request or complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines.
9winph is committed to protecting your personal data and your privacy. Register today knowing that your information is handled with the highest standards of security and transparency. Deposit via GCash or PayMaya, play in Philippine Peso, and enjoy a safe gaming experience built for Filipino players.